Patient Information

Complaints Procedure
If you are unhappy with any of the services that we are offering, we have a complaints procedure at Chadwell Medical Centre.

Please address your complaint to the Practice Manager at the surgery address, and we will acknowledge your complaint within 2 working days of receipt.

Your complaint will be taken seriously and a full investigation will be made into any concerns that you have raised.

If you just wish to bring something to the attention of the manager, there is a 'speak up' clinic held every Wednesday morning between 9.30 - 10.30am by appointment only. The only appointment is for 15 minutes, and during that time, your concerns will be listened to and resolved mututally. These appointments can be either face to face or as a telephone consultation.


Information sharing
This practice may supply personal health data to comply with its legal obligations from time to time, as directed by the Secretary of State for Health, or other recognised Statutory Authority.

Anonymised data on the use of fit notes is being provided to the HSCIC on behalf of Department of Health, and the Department for Work and Pensions. This will enable the Department for Work and Pensions to undertake research analysis to inform policy relating to employment and sickness absence, including evaluation of Fit for Work.

ICO information page for the public: www.ico.org.uk/for-the-public
HSCIC information page about collections: www.hscic.gov.uk/article/4963/What-we-collect
HSCIC information pages for the public: www.hscic.gov.uk/yourinfo and www.hscic.gov.uk/article/3388/How-we-look-after-information

For details on how this data may be used visit: www.gov.uk/dwp/fit-note-data

Out of Hours
Please be aware that out of hours is now provided by IC24 - please call 111 directly to access this care.


Weekend GP and nurse services
You can now see a GP or practice nurse on the weekend in your area, following the launch of the Thurrock Health Hubs.

Each hub is open between 9.15am and 12.30pm and appointments are booked through your regular GP practice.

The Health Hubs for this practice is located at:

Tilbury: The Health Centre, London Road, RM18 8EB

For more information, visit the hubs’ page on the Thurrock CCG website - http://www.thurrockccg.nhs.uk


Named GP
It is a requirement from the Department of Health and NHS England that all patients should have an allocated GP. This means that the GP that is allocated to you has overall responsibility of your care and support that this surgery offers you. However, this does not mean that you only have to see your named GP. You will still be able to see any GP that is on duty at this surgery. To find out who your named GP is please ask at reception.


Infection Control Statement

We aim to keep our practice clean and tidy and offer a safe environment to our patients and staff. We are proud of our modern, purpose built Health Centre and endeavour to ensure it is kept clean and well maintained at all times.

If you have any concerns about cleanliness or infection control, please report these to our Patient Care Navigators.

Our GPs and Nursing staff follow our Infection Control Policy to ensure the care we deliver and the equipment we use is safe.

We take additional measures to ensure we maintain the highest standards:

Significant Events

In the past year there have been no significant events raised that related to infection control.

Audits

An annual Infection Control Audit is undertaken in the Practice. This is based on the Department of Health’s Audit Tool (2005). The results from this year’s audit showed compliance in all areas.

Cleaning Specifications

The cleaning staff work to structured cleaning schedules and the daily cleaning of the Health Centre is contracted to a company who follow national NHS guidance. The public areas are cleaned at lunchtimes as well as every evening

Infection Control Policy

The Infection Control Policy is reviewed and updated annually if appropriate and updated on an on-going basis as current advice changes.